Starbucks Card Account Terms of Use and Agreement

Effective August 16, 2019

IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the stored value account of your Starbucks Card. This agreement is divided into two parts. Part One describes the terms that apply generally to the Starbucks Card. Part Two contains important legal terms and conditions.

YOUR USE OF YOUR STARBUCKS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR STARBUCKS CARD. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CALL 02-339-0996 TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR STARBUCKS CARD.

PLEASE ALSO TAKE THE TIME TO REGISTER YOUR STARBUCKS CARD BY VISITING OUR WEB SITE AT www.starbucks.co.th. AS THIS WILL PROVIDE YOU WITH EXTRA SECURITY IN THE EVENT THAT YOUR CARD IS LOST OR STOLEN.

WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

PART ONE: STARBUCKS CARD GENERAL TERMS

About Your Account; Starbucks Purchases Only

The Starbucks Card is issued to you by Starbucks. It allows you to load a monetary value onto your Starbucks Card for future purchases at participating Starbucks stores in Thailand. The Starbucks Card is to be treated like cash. No refund is available for the Starbucks Card except as required by law. It cannot be replaced if lost, stolen or destroyed unless you have registered it and reported the loss as described below. The monetary value that you load onto your Starbucks Card is a pre-payment only for the goods and services of participating Starbucks stores. No credit card, credit line, overdraft protection or deposit account is associated with a Starbucks Card. No interest, dividends or any other earnings on funds loaded onto a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity. The monetary value stored on any Starbucks Card may not be transferred to another Starbucks Card except for transfer to another Starbucks Card registered under the same Starbucks Card account or for replacement of a registered Starbucks Card which has been reported to be lost, stolen or destroyed as described below.

Your Starbucks Card is valid for use in participating Starbucks stores in Thailand only. We reserve the right not to accept any Starbucks Card or otherwise limit use of a Starbucks Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.

Loading Value on Your Card

In Thailand, you can only load value onto a Starbucks Card by using a credit card, debit card or cash by visiting any participating stores, going online at Starbucks.co.th/Card or via Starbucks TH Mobile app to your mobile phone device (Android™ or IOS)

The value of your Starbucks Card is subject to the following load limits: a maximum value of THB20,000 may be stored on any Starbucks Card at any given time, and the minimum amount that can be loaded is THB100 and increasing in denominations of THB100. Starbucks may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Starbucks web site and such change shall not constitute an amendment to this agreement.

Fees and Expiry Date

Starbucks does not charge any fees for the issuance, activation, use or reloading of your Starbucks Card. Your Starbucks Card has no expiration date.

Receipts and Statements

Cardholders are not sent statements of itemized transactions from a Starbucks Card account. You can check the balance of your Starbucks Card or review the last ten recent transactions on your Starbucks Card on our web site at www.starbucks.co.th or by calling 02-339-0996. When you use your Starbucks Card at a participating Starbucks store, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. You should keep your receipts and check your online statement to ensure that your account balance is correct.

Redemption

Any amount on your Starbucks Card is non-refundable and may not be exchanged for cash or credit balance unless required by law or permitted by the terms of this agreement. All reward benefits are valid only within their stipulated periods.

Complaint Handling

We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please contact our Customer Care Team by phone at 02-339-0996 and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions

Because your Starbucks Card is used like cash for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorized transactions. However, if your Starbucks Card is lost, stolen or destroyed, you can freeze your Starbucks Card at www.starbucks.co.th and transfer the remaining balance to one of your other registered cards in your account within 30 days. Otherwise please contact our Customer Care Team by phone at 02-339-0996. To register your Starbucks Card, please visit our web site at www.starbucks.co.th or Starbucks TH App. Personal Information which you provide to us for purposes of registering your Starbucks Card will be held pursuant to Starbucks Privacy Policy. You may not register a Starbucks Card which was issued or activated outside Thailand.

PART TWO: IMPORTANT LEGAL TERMS

Changes to This Agreement

We may amend the terms of this agreement at any time for security, legal, regulatory or valid business reasons. We will post the terms to the modified agreement on our web site at www.starbucks.co.th. Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised agreement to our web site or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. The amended terms will apply to you if (a) you do not notify us in writing to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (b) you use your Starbucks Card after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, you should stop using the Starbucks Card.

Cancellation of This Agreement

We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorized use of the Starbucks Card). If we terminate this agreement in circumstances where it is determined you are not in breach of this agreement, we will refund or issue store credits equal to the balance held in your Starbucks Card account less any amounts that you owe us. In the event that this agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this agreement was in force.

Governing Law

This agreement is governed by the laws of Thailand.

Disclaimers and Limits of Liability

Starbucks does not represent or warrant that your Starbucks Card will always be accessible or accepted at participating Starbucks stores.

In the event that Starbucks is held liable to you under this agreement, you will be entitled to recover from us your actual damages, up to the last balance held on your Starbucks Card in question.

Starbucks will not be liable to you for:

any loss of income, business, goodwill or profits arising out of this agreement;
any unauthorized access to or alteration, theft or destruction of your Starbucks Card;
the consequences of any delay or mistake relating to the use of your Starbucks Card caused by any circumstances beyond our control;
any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This agreement does not affect your rights under applicable law.

Assignment

We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you, and you hereby agree and consent to the transfer upon being notified. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that you rights under this agreement are not detrimentally affected and we will then be released from all liability.

Entire Agreement; Construction

This agreement is the complete and exclusive statement of agreement between you and Starbucks Coffee (Thailand) Co., Ltd and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. In case of any conflict between the provisions of the English version of this agreement and those of any other language version, the English version will prevail. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.

Enquiries or Questions

If you have any questions regarding this Starbucks Card Account Terms of Use and Agreement, or your Starbucks Card, please email our Customer Care Team at:customercomment-th@starbucks.com, or by phone at 02-339-0996(Our Thailand Customer Care Team staff will be available Mondays to Sundays, 9am to 6pm, except public holidays).

Starbucks Coffee (Thailand) Co. Ltd
12th, 16th floors, Exchange Tower, 388 Sukhumvit Road, Klongtoey, Bangkok 10110 Thailand

Miscellaneous

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